Brandwatch Remote Job

* Role:	Customer Support Specialist
* Salary:	3-5 LPA (Expected)
* Location:	Work from Home (Remote)
* Experience:	Freshers/Experience
* Education	Any Degree
* Batch	Recent-Batches

Job Details:

Brandwatch Remote Job 2024 Hiring Customer Support Specialist|Work From Home Job

Brandwatch Remote Job 2024 Hiring Customer Support Specialist

Skills

1. Active Listening: Understanding customer concerns fully before responding.
2.Clear & Concise Communication: Explaining solutions in a simple and effective manner.
3.Empathy: Demonstrating understanding and care for the customer’s experience and emotions.
4.Written Communication: Ability to convey messages in a professional, friendly, and clear manner through emails or chat.
5.Troubleshooting Skills: Diagnosing and resolving product or service issues efficiently.
6.Quick Decision-Making: Addressing customer issues promptly with effective solutions.

Requirements

1.A customer-friendly, positive demeanor even in challenging situations.
2.Ability to adapt to changes in policies, tools, or customer service methods quickly.
3.Willingness to collaborate with colleagues across various departments to resolve issues.
4.Awareness of diverse customer needs and the ability to handle interactions with people from different backgrounds.

About Brandwatch

Brandwatch is a social media monitoring and analytics company founded in 2007 by Giles Palmer in Brighton, England. It offers a range of products and services that help businesses and organizations analyze and understand social media conversations and trends. Brand watch’s platform allows users to monitor social media mentions, track brand sentiment, conduct market research, and measure the impact of marketing campaigns across various social media channels.

Brandwatch Remote Job 2024 Hiring Customer Support Specialist

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Brandwatch Remote Job 2024 Hiring Customer Support Specialist

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