Cactus Remote Job
| * Role: | Associate Customer Service Manager |
| * Salary: | 3.5-8.5 LPA (Expected) |
| * Location: | Work from Home (Remote) |
| * Experience: | Freshers(0-2Years) |
| * Education | Any Graduate |
| * Batch | Any Batch |
Job Details:
Cactus Remote Job 2025 Hiring Associate Customer Service Manager |Work From Home Job
This role is specifically for the day shift. Only candidates who are comfortable working during the day are encouraged to apply. You will be expected to work a 9-hour shift anytime between 5:00 AM and 8:00 PM, and you will work five days a week, which may include Saturdays and Sundays.
Responsibilities
- Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset.
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service.
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs.
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
- Be the voice of the customer for internal teams and go the extra mile to delight customers so that they return and prefer our brand over the competition, working with cross-functional teams on allied organizational goals and projects.
- Handle all our tickets and provide resolution to queries regarding the editing, translation and publication support requirements and escalate complex issues when appropriate.
#LI-Remote
Qualifications and Prerequisites
- Have excellent written and spoken communication skills. English is mandatory; other languages are welcome!
- 0-2 year of work experience; prior experience in Customer Service is preferred.
- Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results.
- Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations.
- Have excellent interpersonal and intercultural skills and can work with global teams.
- Enjoy working under pressure, are flexible, and can maintain a positive attitude even when the going gets tough.
About Company
CACTUS is a company powered by its inclusive community spirit. We’re a melting pot of perspectives, breaking down barriers between different styles of thought to democratise access to scientific knowledge.
Latest Remote Jobs – Check Out Soon
- Newfold Digital Remote Job 2025 Hiring Operation Engineer | Work From Home Job
- Certify Remote Job 2025 Hiring Operation Analyst | Work From Home Job
- Testbook Remote Job 2025 Hiring English to Hindi Translator|Work From Home Job
- Amazon Remote Job 2025 Hiring SPS Associate |Work From Home Job
- SuperProcure Remote Job 2025 Hiring Human Resources – Intern |Work From Home Job
Join Us On Social Media
| Social Media | Telegram | Linked In | |
| Fresher Jobs | Join Now | Follow Now | Join Now |
| Experienced Jobs | Join Now | Follow Now | Join Now |
| Government Jobs | Join Now | Follow Now | Join Now |
| Remote Jobs | Join Now | Follow Now | Join Now |
How To Apply: (Check Out Before Deadline)
Follow these steps to apply for any remote job.
- Visit remote.w3hiring.com and choose the job that excites you.
- Review the job details to ensure you meet the qualifications.
- Update your resume and create a tailored cover letter.
- Find the “Apply Now” link on the job listing page below and click it.
- Fill out the form, upload documents, and submit your application. Keep an eye out for updates in your email!
